FAQs

Frequently Asked Questions

At ScoopIt.co.za, we understand that circumstances may change, and you may need to cancel an order. Here's how you can do it:

  1. Cancellation Request: To cancel an order, please contact our support team immediately at hello@scoopit.co.za with your order details and a cancellation request.
  2. Order Shipment: If your order has not yet been shipped, we will process your cancellation request. However, if your order has been shipped, it cannot be modified, and you will need to proceed with a return once you receive the package.

Please review our Terms and Conditions for more information about cancellations, returns, and associated costs if applicable. Our aim is to provide you with the best service possible, and we're here to assist you throughout the cancellation process.

At ScoopIt.co.za, we understand that sometimes you may need a refund for your purchase. Here's our refund process:

  1. Contact Customer Support: If you would like to request a refund, please reach out to our customer support team at hello@scoopit.co.za. Provide your order details and the reason for the refund request.
  2. Evaluation of Request: Our support team will review your request and assess it based on our Refund Policy and Terms and Conditions.
  3. Approval and Processing: If your refund request is approved, we will guide you through the necessary steps for processing the refund.

Please review our Refund Policy and Terms and Conditions for detailed information regarding refund eligibility, conditions, and any potential associated costs. We strive to ensure a smooth and fair refund process to meet your satisfaction.

At ScoopIt.co.za, we understand that you may need to make changes to your order. Here's the process for modifying an order:

  1. Before Shipment: If your order has not yet been shipped and you wish to make changes, please contact us as soon as possible at hello@scoopit.co.za. We will assist you in modifying your order based on availability and product changes.
  2. After Shipment: Once your order has been shipped, unfortunately, it cannot be modified. However, you can explore our return process once you receive the package.

Please review our Terms and Conditions for more information regarding order modifications, cancellations, and potential costs. Our primary goal is to provide you with an exceptional shopping experience, and we're here to assist you throughout the process.

Tracking your order at ScoopIt.co.za is easy and convenient. Here's a step-by-step guide:

  1. Order Confirmation Email: After placing your order, you'll receive an order confirmation email. This email will contain a unique order ID and a link to track your order.
  2. Click the Tracking Link: Click on the provided tracking link in the order confirmation email. This link will direct you to our tracking portal.
  3. Enter Order ID: On the tracking portal, enter your unique order ID in the designated field and click "Track Order."
  4. View Order Status: You'll then be able to view the status of your order, including its current location and estimated delivery date.
  5. Alternatively, Contact Us: If you encounter any issues or have further inquiries regarding your order's status, feel free to contact our customer support team at hello@scoopit.co.za. Please provide your order ID for expedited assistance.

At ScoopIt.co.za, we understand that timely delivery is crucial, and we strive to expedite every order efficiently. However, delays can occasionally occur due to several reasons:

  1. High Demand: During peak seasons or promotional events, there might be a surge in orders, leading to delays in processing and shipping.
  2. Product Availability: Sometimes, certain products may be temporarily out of stock or in high demand, causing a delay as we wait for replenishments.
  3. Customization or Personalization: If your order requires customization or personalization, it may take additional time to prepare and dispatch.
  4. Logistical Challenges: Unexpected events, adverse weather conditions, or transportation issues can impact the smooth flow of the supply chain and result in delays.
  5. Quality Assurance: We prioritize quality, and every product undergoes rigorous quality checks before shipping. If any issues are identified, it may cause a delay.

Rest assured, our team is dedicated to minimizing delays and ensuring you receive your order as soon as possible. If you have specific concerns about your order, feel free to contact our customer support team for assistance.