How do I cancel an order?

At ScoopIt.co.za, we understand that circumstances may change, and you may need to cancel an order. Here's how you can do it:

  1. Cancellation Request: To cancel an order, please contact our support team immediately at hello@scoopit.co.za with your order details and a cancellation request.
  2. Order Shipment: If your order has not yet been shipped, we will process your cancellation request. However, if your order has been shipped, it cannot be modified, and you will need to proceed with a return once you receive the package.

Please review our Terms and Conditions for more information about cancellations, returns, and associated costs if applicable. Our aim is to provide you with the best service possible, and we're here to assist you throughout the cancellation process.

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